Residents of Lake Charles and Southwest Louisiana are warned to avoid phone calls that falsely claim their water bill is past due and must be paid via credit card over the phone or risk disconnection. It's a scam.

According to the City of Lake Charles, they "do not call customers directly to request payment by phone". If a customer wants to pay by phone, the "official" toll-free number is 1.877.396.3915. The phone number can also be found on your water bill and on the City's website.

Call 337.491.1307 questions regarding your water bill.