City Water Division Offers Update on Bill and Meter Readings

The City of Lake Charles had widespread hurricane damage to its infrastructure and business buildings. The city's Water Business Office (located at 1155 Ryan Street) suffered substantial loss of meter-reading equipment. Like everyone else, recovery has been difficult. The water division uses contract workers to take readings for more than 33,000 meters citywide, and staffing is limited. As a result, some customers may have received a water bill that's higher than normal. This is more than likely because as many water bills are still being estimated.

If you feel there is an error with your bill balance, or have account questions call 337-491-1307 for help and possible adjustments. If customers were overcharged, ounce all meters have been read, the extra usage charges will be automatically credited.

Due to the pandemic, the City of Lake Charles has not charged customers late fees and doesn't plan on doing so for the immediate future. Mayor Hunter's local relief package includes funds for help with utilities including the water bill. For info on how to apply, call 337-439-7436.