The City of Lake Charles issued a media release to remind City of Lake Charles Water Division customers that "the City does not call customers directly to request payment by phone". However, if a customer wishes to pay by phone, the official toll free number is 1.877.396.3915.

The number can also be found on customer bills and at cityoflakecharles.com.

Anyone needing more information regarding their bill can call 337.491.1307.